Terms & Conditions

Terms & Conditions

How to Pay
You may shop and pay securely in our online shop, using credit or debit card (Processed through PayPal.

You may send a cheque, details will be provided when you chose this option.

You can pay by crediting our account directly, bank account details will be provided if you choose this option at the checkout.

Delivery times
We aim to send orders off within three days after receipt of orders, subject to the ordered items being in stock.

However, during busy times, please allow slightly longer for delivery, if your order will take more than 3 working days to get to you or we do no have it in stock, we will contact you to let you know.

Returns
In the unlikely event of an item being faulty,you may send it back and we will give you a full refund plus pay for the postage for returning the goods.

If you return an item because you have changed you mind, we will give you a partial refund, deducting the postage cost from the total.

Please note
Wool and animal hair are natural products. Variations in colour and structure of the hair may occur. Due to the use of natural dyeing agents in our plant dyed product range, we can not guarantee exact colour matches.

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